Risk communication and community engagement readiness and response toolkit: substandard and falsified medicines

Overview

The document outlines key concepts related to substandard and falsified medicines, including their sources, risks and impact on health systems and communities. It presents a structured set of tools and methodologies to support the collection and analysis of social and behavioural data, risk assessment, stakeholder mapping, and the planning and implementation of RCCE strategies across the readiness, response and recovery phases. Emphasis is placed on community-centred approaches, behavioural insights and coordinated multi-stakeholder action. Case studies and practical resources illustrate application in diverse contexts. Intended for regulatory authorities, RCCE practitioners, policymakers and partners, the toolkit supports context-adapted, evidence-informed communication and engagement to enable timely, coordinated and equitable responses and to strengthen public trust in health systems.